Working towards making a positive

 difference in caring for people

At Anglian Care we strive for the highest standards in all our activities. We are constantly reviewing all our processes and procedures to maximise the clients experience, and our efficiency.
We operate a quality assurance system that will regularly monitor, maintain, review and improve its capability of meeting specified requirements in all of its work at all times.
Our effort in delivering a high quality service during the past year once again led to impressive outcomes.
This is clearly demonstrated by the results of the consultation, regular feedback and comments from our service users and their carers, both verbally and in writing, as well as from professionals in other organisations, agencies, and various social services departments.
The main indicators of service quality include spot checks, annual service reviews, complaints and compliments, as well as user satisfaction surveys.
" I am taking my first ever two week holiday safe in the knowledge of the wonderful care you give them."
"To all at Anglian Care. Just a short note to express our sincere thanks for the excellent service that we have received from your Team of ladies. The care Mum has experienced in her short time in Benfleet has been second to none, so once again thank you very much."
"I would like to take this opportunity to thank all the ladies who tended to Lilys care during the last seven months, particularly I would like to mention Sue, Marion, Eileen, Toni, Lyn, Trish and Helen, who I know were most closely involved with Lily's welfare. All ladies were most kind and caring throughout their time of duty I and could not have wished for better care than that received. My only regret is Lily did not benefit from your services for longer as I believe the care received was second to none."
"Most gratefully thanks for the care received. I received an amazing phone call from Frank yesterday, to say that he had been washed and dressed!! Not only was I delighted but he was too. I could hear the energy in his voice. He was really pleased. I'm absolutely DELIGHTED with the magic that Marion worked that day."
"The first month has passed with us having Anglian care as our new agency. We are well pleased, for mum likes all the girls and has found them to be very kind. I am beginning to have peace of mind and do not feel so worried all the time. I appreciate the kindness, reliable ways, strict time keeping etc."





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